Shipping & Returns
Shipments within the United Kingdom are free for all orders above 100 euro.
Shipments within the Netherlands, Belgium and Germany are free for all orders above 50 euro. Click here for more shipment costs per country.
Articles may be returned within 30 days of receipt for any reason.
Use the form for returning which is added with you order. You can tick which products you want to send back and for which reason. Don't forget to include the return form so that we know who you are.
The direct costs of returning the goods are for your own account. When returning everything Coccinelle will refund the initial shipment costs back to you the way you have paid.
You can return your package to the following address:
Coccinelle Fashion Stores
6902 PK Zevenaar
You may review and use the products as this is common in a store. You must return the products in the same state as you have received them. Coccinelle checks all products which are sent very accurate on damages. If a product does not meet the expected quality please report this to firstname.lastname@example.org or call us at +31(10)4136940.
Coccinelle would like to offer it's collections in perfect state to all of her customers. For this, we ask to meet the following return conditions:
Clothing may be returned provided that the original price tags are not removed and the clothes are not worn and/or washed. Fit is of course allowed.
Shoes may be returned provided there are no walking tracks visible and the original packaging is not damaged which makes them unmarketable.
Coccinelle can only process the returns when the order is sent back intact, in original packaging and in a sturdy shipping box.
Always ask for a proof of return to your carrier. Should something happen with the package, you can hand over evidence.
Carefully open the shipping box and original packaging, so you can use it again when you possibly need to return it.
Please note! For orders outside the EU import duties, VAT and possibly other costs may be paid.