Select the article you wish to order by clicking on the picture.

For all shipments outside NL, Belgium or Germany we use DHL Express.

If an order can be shipped completely from our warehouse, we aim to ship everything ordered before 21:00 the same day.

You pay €20,- for shipments within Europe, or €30,- for shipments outside Europe. If you buy for €400,- Euros or more we ship your order for free. You can find detailed information about the shipping costs on this page;

No problem at all!

Although we do our upmost best to keep our stocks as reliable as possible, there is always room for error. Small mistakes can be made in our shops processing stock or handling purchases in our stores, and unfortunately we can also be a victim of theft.

No reason to panic, but do contact our customer service as soon as possible.

Yes we do. This payment method is called ‘’Klarna’’, but it is not available for all countries. Klarna charges a fee of 1,95 EUR for every invoice.

Being 18 years or older is the main requirement, furthermore you need to keep the shipping address exactly the same as your invoice address when ordering.

Click here for more information about Klarna.

Yes, our webshop is completely safe.

Yes it is, the prices online are exactly the same as in our stores.

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us:

Telephone number: +31(0)10-4136940

Monday to saturday from 9:00 till 17:30
E-mail address: info@coccinellefashion.com

of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

The right to cancel does not exist for the following contracts:

• Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
• Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
• Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

Yes it is. The quickest way to obtain a specific article in another size is placing a new order, and return the size of your original order. This way you are guaranteed the right size is not sold out in the meantime. Click here for detailed explanation about returns.

No problem at all. If you wish to make an exchange we advise making a quick call to one of our stores about the availability of that certain size. You can reach us at

The exact costs differ for each specific method or carrier and per country.. Most people in the Netherlands use carrier PostNL. The most used way is ‘’standard package’’ a 6,95 EUR, this method comes with a track&trace. We highly recommend returning with track&trace as this is essentially your proof of returning.

No that is not necessary. You have to pay for returning the article(s), but we ship the exchanged item(s) for free.

Coccinelle will always refund trough the same payment method the customer has used within his order.

Refund of payment will be made at the latest within 14 days from the day of receiving the cancellation notice.

Please check Shipping&Returns page for detailed information about cancelling.

The specific length depends on the payment method which was used in the original payment.

Not to worry. Go to ‘’My account’’, and choose ‘’Forgot password’’. Fill in your email address and we will send you a link which enables you to choose a new password.

With every purchase at Coccinelle you automatically save Coccinelle Credits, except on articles which are on sale. If you used any other form of discount like a birthday coupon or discount from Coccinelle Credits itself you do not get new points over this purchase. Every euro spent is 1 Coccinelle Credit. You can cash in your credits anytime you want, in one of our stores and in our webshop.

In our webshop you can choose favorites for a brand and/or in combination with a category (see blue star on the right on a page with products). When we added new articles from that brand and/or category to our webshop we will inform you by email.

This will be possible again soon. You then have the option to return your order using our enclosed return form, or announce your return online. Whatever suits you best.

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When you have a complaint, please contact our customer care by phone on +32 104136940, or by email on info@coccinelle.nl. Complaints filed by email on workdays will often be replied within 24 hours. Waiting times might be longer in our sale periods.

If we cannot offer a solution to your complaint, you can contact the Online Dispute Commision via the European ODR Platform. (http://ec.europa.eu/consumers/odr/).

Coccinelle backs the quality and validity of all the products we sell on coccinelle.com.

If a product does not meet your expectations, contact us at info@coccinelle.nl, or call us at +3110 4136940. After Coccinelle and the supplier examined the product, we will always do our very best to provide a fitting solution.

Possible solutions are offering a repair, exchange the article for a new one, or a refund. This warranty only covers products which are worn and washed on a regular basis.

The warranty is applied by legal consumer rights. Factory warranty might be applicable outside the legal period of 6 months.

Some products contain very delicate fabrics or materials which Coccinelle cannot provide warranty on. These are, among other things; zippers, nap soles, rhinestones and/or sequins, fur and delicate leather.

Click here for more information about the warranty.

With every purchase at Coccinelle you automatically save Coccinelle Credits (discount articles excluded). Every euro spent is 1 Coccinelle Credit. You can cash in your Coccinelle Credits with every purchase, in one of our stores and in our webshop.

You can cash in your Coccinelle Credits with every purchase, online and in our stores.

Someone gifted you a Coccinelle Giftcard? Nice.

When you return an item which was bought in one of our stores we give you a giftcard for the price of the returned items. You can use this giftcard online and in one of our stores. For more information please check the above question.

Our Coccinelle Giftcards never expires.

Absolutely no problem at all! You can call one of our shops directly, or you can call our main number and choose option 2 or 3, depending on which shop you like to speak.

Of course our webshop customer service is also always happy to help out with all of your questions. If one of our shops phone line is busy you will be automatically redirected to our customer care.

It is not possible to get a cash refund in one of our shops, instead we give you a Coccinelle Giftcard.

Because of the high value of our products our employees have to directly deposit almost all of our cash in a safe. Because of safety reasons they do not have access to this safe. Because of this we always have relatively low amounts of cash money in our stores, and therefore cannot refund any returns in cash.

The Coccinelle Giftcard will never expire. If you are certain you will never use this Giftcard in the future, please contact our customer care on +3110-4136940. We will try to find a fitting solution.

This is currently not possible. Soon you will be able to download a return form from your Coccinelle Account, which needs to be added to returns to our webshop return address. We will keep you updated about this specific development in our mailing, If you are registered to our newsletter mailing list of course.

Yes you can. Please keep in mind the refund will be made in the same way the original payments has been made. We cannot give cash back in our shops.

Yes we can make a reservation for you, We advise you to call one of our shops. Please keep in mind this reservation is only for a couple of days. When we are on sale it is too busy to make reservations.

The shops are open on:

Directly after you made your payment we will send you an order confirmation by email. If you did not receive this confirmation, please check your unwanted mail (spam).

Unfortunately we cannot predict the exact day of our sale start, but it usually starts somewhere halfway december for our winter collection and halfway june for our summer collection. Registered customers get to shop with the discount a week before regular customers, so make sure you are registered in our system. You can register on this page

Choosing the right size can sometimes be very difficult. Sizes can be different with each brand or article. In most cases the height of your child corresponds with the size (on an average build).

Our size tables can provide general guidelines when choosing the right size. Click here for are size tables.

If you want to gift baby clothes to a newborn child you can look at the birth card. You can use the length to determine the right size, choose one size bigger when the weight is above 3500 gram.

Still having doubts? Do not hesitate to ask for advice, we are available for questions trough mail, whatsapp and phone.

email: info@coccinellefashion.com

whatsapp: +316 21324637

phone: +3110-4136940

Yes of course you can! There is a comment section below the payment options, make sure you mention your order is a gift. We will make sure the prices have been covered or removed. If you want us to deliver the gift directly to someone, make sure you adjust the delivery address.

Not yet, but we are currently working on a gift option in our webshop.

Everything we sell in our shops is also available in our webshop. We do have certain brands we only offer online. You can check our stock when you select an article.

This should not be the case. We offer all the available stock from our warehouse and stores in our webshop.
When a certain size or article is no longer available on our webshop, we also do not have it in our stores.

You can add an article which is sold out to your wishlist. Certain articles can be restocked through the season. If an article on your wishlist becomes available again we will inform you by email. Please keep in mind we can only send you notifications if you have an account and please make sure to log in when you add products to your wishlist.

Unfortunately, there is always a slight chance for a product to be cancelled. Especially in our sale periods when everything sells really fast. It is possible that an article is being tried on, or even bought at the exact time you are completing your online order. Our stock is being managed real time, but this is a situation we cannot prevent.

We offer our customers a voucher for the price difference with every purchase made within 10 days after we start with our sale. This goes for our shops and webstore. For example, if you purchased something on the 6th of december for the full price, and we start our sale the 15th of december, you can get the difference back (voucher). It is on you to contact us through email, whatsapp or phone.

This could be right. When we launched our new webshop november 2016, we also switched to a brand new customer system. All vouchers have been transferred to our new system, as Coccinelle Credits. When you go to ‘’My Account’’ you can see which voucher you had and how many Coccinelle Credits you got back for it (Same value).

Every product has a ‘’heart’’ in the picture on the upper right, which you can click on. If you click on it a pop-up appears, here is where you can select a size. That is it, the article is now on your wishlist.

If this specific size happens to be restocked we will inform you by email. We can also inform you about price dropdowns on these specific article(s) in your wishlist. Please keep in mind we can only send you notifications if you have an account and please make sure to log in when you add products to your wishlist.

If a specific size is not available anymore you can add it to your wishlist. Click on the heart in the upper right of a picture, a pop-up will appear where you can select your size.

If this specific size happens to be restocked we will inform you by email. We can also inform you about price dropdowns on these specific article(s) in your Wishlist. Please keep in mind we can only send you notifications if you have an account and please make sure you log in when you add products to your wishlist.